Privacy policy

  • We are serious about protecting the privacy of our users, which comprise Guests (who are seeking a holiday property to rent) and Advertisers (who offer holiday properties on the website). We use information collected about you only as permitted in this Privacy Policy. This is our privacy policy, but please be aware that should you follow a link to another website, you are no longer covered by this policy. It's a good idea to understand the privacy policy of any website before sharing personal information with it.
  • Your personal data (also referred to as personal information) - that is, data that identifies you, or from which you are identifiable - will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or other data processors acting under contract with us.
  • Personal data contributed by or collected from users on our website may be stored and processed in Belgium or any other country in the European Union or USA in which we or our agents maintain facilities, and by using our website, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it, and that you consent to any such transfer of information outside of your country.
  • These countries may not have similar data protection laws to those that apply in the European Union (EU). However, if we transfer your personal data outside of the EU in this way, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.
  • In general, we use the information we collect from you to help our Advertisers provide accommodation solutions to users and guests of our website, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts.
  • When you visit, register or use the services on our website, you may be asked to provide certain information about yourself, including your name and your contact details.
  • Advertisers can update their information and change settings on their 'owners panel' once they signed in.
  • We may also collect information about your use of our website as well as information about you from the emails or letters sent to you.
  • Finally, we may collect information about your holiday property and the type of holiday property you wish to rent.
  • Your information will enable us to provide you with access to all parts of our website and to supply the services and features that you have requested.
  • We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
  • At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning renting of a holiday property or transaction, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and in the case of a Advertiser property listing, a method of payment.
  • You may also contribute personal data to us at other times, such as when registering on our website.
  • Website users may send enquiries to Advertisers via clickable links on all website property listings. If you choose to send an enquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the Advertiser in question so that they might reply directly to you.
  • If you call the Advertiser, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information.
  • These enquiries are both sent to the individual Advertiser you selected and retained by us. The resulting enquiry is available for review only by the Advertiser to whom they were initially addressed and to our customer service employees, who may be asked by Advertiser for their past enquiry information.
  • While the content of these enquiries is not shared with any other party, the website may, from time to time, use third party e-mail servers to send and track receipt of the enquiry e-mails, and analyze the pattern of enquiry usage reported by these third party tracking systems.
  • We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.
  • While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.
  • We reserve the right to change this Privacy Policy from time to time, and post the new version on the website.
  • We reserve the right to use and share information concerning our Advertisers, including your IP address, with law enforcement authorities and/or other companies in the same industry as us for the purpose of fraud prevention and to disclose your information to any new owner or partner should we enter into a sale/merger with another business entity.
  • We may use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or email.
  • We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.